Return & Exchange
What is your return policy?
GINLEE Studio accepts return parcels that reach us within 14 days after the original purchase date, of any reason, no questions asked.
We take pride in our products and they go through strict quality checks before it is shipped to you. In the event should you receive a defective item, we will replace the item subjected to the product’s availability, or you may opt for a full refund on that item if it is no longer in stock.
What is your exchange policy?
GINLEE Studio accepts product exchanges that reach us within 14 days after the original purchase date, of any reason, no questions asked.
Exchange can only be made for another item of the same value or higher with a top-up. Be sure to include the exact style, colour and size of the new item on the return note. You are only entitled to a one-time exchange per item.
We do not accept exchange or returns for sale/ mark-down items.
How do I make an exchange or refund?
Please drop us an e-mail at email@example.com if you would like to return or exchange an order, and do include the reason(s).
We ask that items are returned in its original packaging with the swing tag attached, unworn, unaltered, and unwashed.
Refunds or exchanges will be processed within 7 business days from the day we receive your parcel.
How do I ship back the return order?
We will not reimburse return deliveries. We recommend using a service that offers tracking so we may keep track of your returns.
If you are unsure of the procedure or need to expedite your return or exchange process, please reach out to us at firstname.lastname@example.org.